This has become a recurring question for our customers, so from Netex customer support we have found it necessary to make a document to help them follow the right steps depending on the platform you have contracted with us.
Within Learning Cloud you can recover:
The history of sprints that have been overpassed by students, is as simple as entering as administrator and in the sprints published (REMEMBER - If they have been unpublished you must republish them to get the report). Double click on the title >>> Progress >>> Export
The badges obtained by each user, only need to create a Mozilla Backpack account to store them in your personal account, if your computer does not have the Mozilla browser, please contact your IT department to activate it.
Inside Central you can recover:
The history of the courses passed by each of the students. In the following link of the manual of Central you will be able to have fulfilled information of all the reports and those that interest you more to achieve your objective.
Within contentCloud you will be able to retrieve:
The units created directly by you on the platform. Whether in project format for future editing within contentCloud or published in SCORM/xAPI format, in this second case it would not be possible to edit the product again because it is already packaged. Recovering them is as simple as using the menu inside the project unit (REMEMBER - If the unit is external this functionality will not be available, since it is supposed that it has been previously uploaded by a project manager), click on the 3 points >>> Export menu and we will receive the ZIP with the unit.
Inside Maker you will be able to recover:
Projects created directly by you on the platform. Either in project format to edit them again in the future within Maker or published in SCORM/xAPI format, in this second case it would not be possible to edit the product again because it is already packed. You only need to enter the project and click on the top button that says "Export", this will give us the necessary ZIP to recover it in the future in another learningMaker project.
User administration (netexCloud)
Within netexCloud you will be able to recover the CSV of users registered in your instance, except that you have configured SSO, where that information will reside in your own AD or LDAP.
In the window of arrival to the instance we look for Configuration >>> Users >>> Export Users. We will obtain the CSV with all the users registered in the platform.
None of the Netex training tools (learningCloud and LMS) have the feature of downloading the content package previously uploaded to it. Whether using Scorm or xAPI, our instances are not intended to be used as data repositories. Because of that Netex is not responsible for the stored data. Everything has been uploaded to our platform must first have passed through the hands of the Administrator, who should be responsible for saving backups of the content.
Customer support service by UserEcho