How to track my publications in the community and tickets.
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Once we enter the menu of ticket management following the creation of tickets guide, you can click on any of the colors.
- In the top blue bar will have to choose the language with which we will see the platform, the only supported by support are English and Spanish.
- Under this blue bar you will see New Ticket button
- Below we can see the different case status
- Opened: all active issues.
- Unmarked: New tickets.
- Opened:Other: waiting for response ( more data expected from the creator of the issue).
- Planned: issue has been identified and is already working in your solution.
- Started: support is working on its reproduction.
- Under review: the case has come to development and are looking for the best solution.
- Completed: may have these completions.
- Resolved - It has offered a workaround or patch.
- Won't do - the solution is not suitable with product plans.
- Duplicate (Hide satisfaction) - the issue is identical to another already managed.
- Not a bug - the problem is not the platform.
- Done - The requested process was executed.
- Unresponsive - the customer does not respond after 3 separate communications 2 days each.
- Below, on the right part, you will find common configuration, where the user can customize contact details, change photo and even renew your password.
- Below you will find the personalised notifications management to receive (or not) messages of changes in the platform.