How can I communicate a request for improvement or new functionality?
Any customer can communicate a request for improvement or new functionality by simply communicating the need to their learning Consultant or Key Account Manager. They will be in charge of understanding the need and transmitting it to the Product team to propose a solution.
The average estimated time to respond to an enhancement request will be between 1 - 3 months.
How does Netex evaluate improvement requests?
Netex sets the criteria for accepting or rejecting improvement requests based on the following criteria:
- That it is well aligned with the product's objectives
- Beneficial to the overall product, targeting 100% of our customers.
How do I stay informed of the status of a request I have made?
All requests for improvements or new functionalities are registered in the system and the learning Consultant or Key Account Manager associated to your account is in charge of keeping you informed.
What does it mean that a request has been accepted or rejected?
When a request is accepted it becomes part of the car park, they are improvements that are considered interesting for the Product and that we intend to address in a period of less than 12 months.
When a request is rejected, a record is kept of it but it is discarded from being addressed in less than 12 months. This does not mean that it will not be addressed in the future.