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Accepted

Link to manuals from outdated or confusing netexCloud profile

Miguel Pérez García 9 months ago updated by Ntx Support (Customer support agent) 4 weeks ago 4

Hello,

Currently access to the manuals present in the profile of netexCloud sent directly to https://community.netexlearning.com/knowledge-bases/19-doc-productos-existentes, which is outdated info, which points to products that are no longer in roadmap, which contains confusing info when customers handle more products and does not collect either netexCloud info or learningCloud updated, focusing more on Central. This is generating confusion and the generation of incidents when interpreting which functionalities present in other products should be in content, learning or others.

It would be better to point to https://community.netexlearning.com/knowledge-bases/29-doc-de-admin-de-usuarios since it is the updated info of netexCloud (product that if or if they have all customers) and would reduce confusion in customers and users.

Thank you,

Michael

Answer

Answer
Accepted

ES

La mejora ha sido aceptada, se sustiturá cor el enlace general a la comunida de Soporte de Netex. 

https://community.netexlearning.com/

Gracias

EN

The improvement has been accepted, it will be replaced by the general link to the Netex Support community.
https://community.netexlearning.com/
Thank you

Answer
Accepted

ES

La mejora ha sido aceptada, se sustiturá cor el enlace general a la comunida de Soporte de Netex. 

https://community.netexlearning.com/

Gracias

EN

The improvement has been accepted, it will be replaced by the general link to the Netex Support community.
https://community.netexlearning.com/
Thank you

We are receiving complaints for exactly the same reason: the user reach an outdated and incomplete version of the manual. The solution is not only to lead the users to another page of the Knowledge Bse but also to update and complete the manuals.

Hello Davide,

First of all, we want to thank your interest to increase our platform functionalities and documentation.


Our community was deployed in order to cover some problems we were facing in our customers communication, one of them was to get a better contact with them. That's the reason to redirect the information to our community.

We will link to you all our manuals:

NetexCloud: https://community.netexlearning.com/knowledge-bases/29-
ContentCloud: https://community.netexlearning.com/knowledge-bases/27-
LearningCloud: https://community.netexlearning.com/knowledge-bases/26-
Central: https://community.netexlearning.com/knowledge-bases/19/articles/1600-

Kind regards,

Jacobo Gómez Customer Support Agent