Delete multiple users at once in netexCloud

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I am trying to delete multiple users using CSV file, however getting error as 'active user cannot be deleted'.
can you guide the right process?
how to deactivate using CSV?


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Alejandro Merlán
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  • Answered

Hi Sandeep,

To deactivate a user you must add a U in the Operation #op# column
This U means that you are going to change this user
Then you got to add the column Active #enabled#
In this column you must add the value false to deactivate the user


For example:

We got the following user

If we upload the following csv
test_disable (1).csv

The status of the user will change to inactive

Then, if we upload the following csv
with D in the Operation #op# column

we will delete the user

test_delete (1).csv

You can also check more information about the format of the csv in the following link

https://community.netexlearning.com/en/knowledge-bases/29/articles/893-netexcloud-faq-csv-format-for-massive-import-of-users

We hope this information helps you.

Alejandro Merlán
Customer Support Agent

Avatar
Alejandro Merlán
  • Answer
  • Answered

Hi Sandeep,

To deactivate a user you must add a U in the Operation #op# column
This U means that you are going to change this user
Then you got to add the column Active #enabled#
In this column you must add the value false to deactivate the user


For example:

We got the following user

If we upload the following csv
test_disable (1).csv

The status of the user will change to inactive

Then, if we upload the following csv
with D in the Operation #op# column

we will delete the user

test_delete (1).csv

You can also check more information about the format of the csv in the following link

https://community.netexlearning.com/en/knowledge-bases/29/articles/893-netexcloud-faq-csv-format-for-massive-import-of-users

We hope this information helps you.

Alejandro Merlán
Customer Support Agent


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