I would like to add this improvement proposal:
For excisting users placing them in a new group it works realtime, the trouble is with newly made user. This is really a big issue, because lots of users are in a face to face training when they are added in the environment, so they need the access right away.
Thanks!
Yesterday this issue was occuring again. Please raise the solution.
Also on friday nov 8, this issue occured again. So I agree with Marco on this.
It's happening again today. You may not consider this a bug, but it's in any case a (big) problem for the customers which are not understanding why a basic operation forn any LMS like the import of users can take so much time (in some cases two or three hours)... At the moment I really don't know how to justify this delay. Telling them that "different asynchronous processes have been launched at the same time" does not solve their problem.
Thank you for any suggestion/solution.
This happened again to us on Friday. I setup a new account on Friday morning but our content wasn't visible to the new user until Monday. This is a regular issue and on average happens a couple of times a week. It is frustrating that this happens to a process which should be straight forward.
This happened again to us on Friday. I setup a new account on Friday morning but our content wasn't visible to the new user until Monday. This is a regular issue and on average happens a couple of times a week. It is frustrating that this happens to a process which should be straight forward.
Hi, Please vote +1 when this is an issue you have as well. The productowners will see the matter quicker than. Thanks! Irma
it's occuring on several clients, and they are becoming nervous!
This morning also a problem of activate/discativate users: I activate a user in the management area and in the LMS area it continue to be inactive.
EN
Dear customers and partners,
Today we have concluded a meeting with our products and everyone has accepted this improvement as an objective to achieve for next year's roadmap.
This is why it is accepted, they are already doing actions that will be notified in our newsletters and in the info of the releases of our products.
We sincerely regret the inconvenience caused, but we are working already on this goal.
As always, we appreciate all your cooperation in the process.
Kindly
Netex Support
ES
Estimados clientes y colaboradores,
Hoy hemos concluido una reunión con nuestros productos y todos han aceptado esta mejora como objetivo a conseguir para el roadmap del próximo año.
Es por esto que queda aceptada, en estos momentos ya se están realizando acciones que serán notificadas en nuestros boletines de noticias y en la info de la releases de nuestros productos.
Lamentamos sinceramente las molestias causadas, pero ya estamos "manos a la obra" para lograr este objetivo.
Como siempre, agradecemos toda su colaboración en el proceso.
Amablemente
Soporte de Netex