User management forum

+4
Excluded

Welcome email links

Fátima García 11 months ago updated by Francisco López (Team Leader) 8 months ago 7

Hello, 

netexCloud welcome emails are a bit confusing at the moment for customers using learningCloud. The links to download the mobile app takes you to learningCloud mobile, but not learningCloud New Generation. 

I suggest adding an additional link to the second app. If it isn't possible, it will be better to have only the learningCloud New Generation link. If we are moving away from the LMS, I think it makes more sense.

Please, can you review?

Regards.

Fátima

Answer

EN

Hello Fátima and Richard, 

Support had a meeting today with netexCloud Product Owner and told us this improvement it's been taken in consideration long time ago (almost a year ago it was suggested by Video Arts). Unfortunately it's been part of our roadmap  backlog since them and won't be implemented during next year. 

We are sorry but we have to prioritize our limited resources depending on the impact.

The improvement is excluded.

Regards

ES

Hola Fátima y Richard, 

Soporte tuvo una reunión hoy con la encargada del producto netexCloud y nos dijo que esta mejora ha sido tomada en consideración hace mucho tiempo (hace casi un año fue sugerida por Video Arts). Por desgracia, ha sido parte de nuestra hoja de ruta desde entonces y no se implementará durante el próximo año.

Lo sentimos pero tenemos que priorizar nuestros limitados recursos dependiendo del impacto .
La mejora está excluida.
Saludos 

+3
Excluded

Prevent users who are generated by default on instances from being disabled and deleted

Samantha Vázquez Fustes (Escalation specialist) 12 months ago updated by Saray Renilla Lamas 8 months ago 2

Hello

We request that it be considered as an improvement proposal to prevent users who are generated by default on instances from being disabled and deleted, even if they are included in CSV imports. We refer to the testadmin and testuser users of the instances.

Thank you very much, a greeting.

Samantha Vazquez

Netex Support

Answer

ES

Hola Samantha

Esta propuesta de cambio o mejora es muy interesante. Si bien, desde producto se considera que sería al menos sólo necesario para el caso de la cuenta de soporte (que sería desde la cual se haría login-as). El resto de usuarios generados por defecto para permitir el alta y pruebas iniciales de la plataforma antes de pasársela al cliente no tendría porqué estar restringido o correspondería al cliente decidirlo.

Sin embargo, esta propuesta no puede ser ejecutada en el medio plazo. Nuestras prioridades están ya alineadas con otras mejoras solicitadas para el corto/medio plazo así cambios sustanciales de la aplicación y su arquitectura.

Gracias por esta propuesta! Esperamos poder retomarla o bien que sea sustituida por una funcionalidad de login-as.

Saludos,

/Saray

EN


Hi, Samantha.

This proposal for change or improvement is very interesting. Although, from product it is considered that it would be at least only necessary for the case of the support account (that would be from which would be made login-as). The rest of the users generated by default to allow the registration and initial testing of the platform before passing it to the customer would not have to be restricted or it would be up to the customer to decide.

However, this proposal cannot be executed in the medium term. Our priorities are already aligned with other improvements requested for the short/medium term so substantial changes to the application and its architecture.

Thank you for this proposal! We hope to take it up again or to replace it with a login-as feature.

Regards,

/Saray

+3
Excluded

[admin] login-as option

The Courseware Company (NL) 1 year ago updated by Francisco López (Team Leader) 1 year ago 2

Hi there,

We miss the option as admins to login as a different user, mostly the user that has troubles in the system.

Thanks,

Irma

Answer

EN

Hi Irma,

Our Product Owner was checking this requirement, and she explained to us this depends on our CAS to be compatible with login as. This compatibility is in our roadmap for Q4 2020 (it could be rescheduled) so will be rejected until this compatibility exists.

Sorry for any inconvenience.

Regards. 

ES

Hola Irma,
Nuestra Responsable de Producto estaba comprobando este requisito, y nos explicó que esto depende de que nuestro CAS sea compatible con el inicio de sesión. Esta compatibilidad está en nuestra hoja de ruta para el cuarto trimestre de 2020 (podría ser reprogramada), por lo que será rechazada hasta que exista esta compatibilidad.

Disculpe las molestias.

Saludos.

+2
Accepted

Real-time synchronization

The Courseware Company (NL) 1 year ago updated 8 months ago 15

I would like to add this improvement proposal: 

For excisting users placing them in a new group it works realtime, the trouble is with newly made user. This is really a big issue, because lots of users are in a face to face training when they are added in the environment, so they need the access right away.

Thanks!

Answer

EN

Dear customers and partners,


Today we have concluded a meeting with our products and everyone has accepted this improvement as an objective to achieve for next year's roadmap.

This is why it is accepted, they are already doing actions that will be notified in our newsletters and in the info of the releases of our products.

We sincerely regret the inconvenience caused, but we are working already on this goal.

As always, we appreciate all your cooperation in the process.

Kindly

Netex Support

ES

Estimados clientes y colaboradores,

Hoy hemos concluido una reunión con nuestros productos y todos han aceptado esta mejora como objetivo a conseguir para el roadmap del próximo año.

Es por esto que queda aceptada, en estos momentos ya se están realizando acciones que serán notificadas en nuestros boletines de noticias y en la info de la releases de nuestros productos.

Lamentamos sinceramente las molestias causadas, pero ya estamos "manos a la obra" para lograr este objetivo.

Como siempre, agradecemos toda su colaboración en el proceso.

Amablemente

Soporte de Netex

+1
Excluded

Improvement request: Serach engine in Cloud

ALMUDENA MARTINEZ 4 weeks ago updated 3 weeks ago 3

Hi

We would like to request that the searches be more precise.

For example, if we search for a user by name and surname, it shows more users than we want to find and to perform the correct search we have to do it in the advanced search.


Thank you.

Regards.

Answer

ES

Nuestra responsable del producto ha respondido:

El motor de búsqueda funciona de manera inclusiva y no exclusiva por tanto incorporará todos aquellos resultados que cumplan alguno de los criterios de búsqueda establecidos.

Desafortunadamente no tenemos en mente cambiar dicho comportamiento pero recomendamos la utilización de los motores de búsquedas en conjunto con filtros específicos del usuario para tener búsquedas con elementos descartados.

Gracias!

/Saray

EN

The search engine works in an inclusive and non-exclusive way so it will incorporate all those results that meet any of the established search criteria.

Unfortunately we do not have in mind to change such behavior but we recommend the use of search engines in conjunction with user-specific filters to have searches with discarded elements.

Thank you!

/Saray

+1
Excluded

Hide apps of the homepage.

Alain Artola Yllescas 9 months ago updated by Francisco López (Team Leader) 9 months ago 2

Hi,

We would like to be able to hide apps of the home screen, for example, library and record so they are not visible to a user.


Regards

Answer

ES

Hola Alain, 

Ya recibimos respuesta de nuestro departamento de producto, nuestros compañeros informaron que la visibilidad de las aplicaciones que componen nuestras plataformas se realiza a nivel de cada módulo. Central dispone de todas estas y se configuran a nivel instancia, es decir, para todos los clientes:

A corto y medio plazo no está previsto que se pueda cambiar la visibilidad de estas aplicaciones de la plataforma, ni tampoco que central se pueda gestionar con mayor granularidad y por cliente o tenant.

Lamentamos que esto perjudique a tu desempeño con nuestros productos, pero por ahora (en el próximo año mínimo) no podemos afrontar este desarrollo, por eso ha sido rechazado. 

Agradecemos que nos compartas tus inquietudes y seguro que habrá más suerte la próxima vez.

Un Saludo

Soporte Netex.

EN

Hi, Alain,
We already received a response from our product department, our colleagues reported that the visibility of the applications that make up our platforms is done at the level of each module. Central has all of these and they are configured at the instance level, that is, for all customers:



In the short and medium term, it is not foreseen that the visibility of these platform applications can be changed, nor that central can be managed with greater granularity and by customer or tenant.

We regret that this will affect your performance with our products, but for now (in the next year at least) we cannot afford this development, so it has been rejected. 

We appreciate your feedback and I'm sure we'll have better luck next time.

Regards
Netex support.

0
Accepted

mail server configuration

Pilar Prada Sierra yesterday at 9:14 a.m. updated by Francisco López (Team Leader) 2 hours ago 1

For clients with mailing service, Sendgrid, it is not possible to configure the email server as it has no longer allowed connections per User/Password and must be switched to a connection through its keyed API.

Netex Cloud does not currently allow sending to Sendgrid with an API-Key.

For customers with AWS, requires SSL/TLS encryption enabled,

Answer

ES

Hola Pilar, 

Nos alegra comunicarte que nos han respondido desde la responsable de producto:

"Hemos pasado a registrar esta propuesta de mejora dentro del product funnel para encontrar encaje durante el roadmap del próximo año 2021."

Gracias por ayudarnos a mejorar.

EN

Hello Pilar,
We are pleased to inform you that we have received a response from the product owner:
"We have registered this improvement proposal within the product funnel to find lace during the roadmap for next year 2021".

Thank you for helping us to improve.

0
Excluded

Use "ñ" on behalf of username and e-mail

Ricardo Emanuel Devai 2 months ago updated by Francisco López (Team Leader) 2 months ago 1

Hello,

The client has users with the letter "ñ" in their email. We have transmitted the following recommendations:

The registration form does not actually allow this character (ñ), either in the user's name or in their email. The options are:

a) Use an alternative email for registration on the platform

b) Check if the domain can also be registered but with n and have it redirected to the main one (with ñ). This is the recommendation of the Google expert: https://support.google.com/mail/thread/13290908?hl=es

There is a Microsoft page that advises against this practice (https://social.msdn.microsoft.com/Forums/es-ES/bf6c6a16-295e-4c22-b311-25d006ae64e3/envo-de-correos-a-cuentas-con-?forum=winformses)

We have also done a test with the mail at: http://www.comprobarcorreo.com/ and it tells us that the account "info@cualquiercosaconeñe.es" does not seem valid.

However, the customer suggests if we can make the following change from Netex: "If it is for shipping, would it be possible to 'translate' the email to punycode and store it like this to see if it works this way? The result would be "info@xn--cualquiercosaconee-9qb.es".

I look forward to your comments,

Ricardo

Answer

ES

Hola Ricardo,

Nos agrada informar que esta posibilidad ya existe en netexCloud. 


Si configuramos el servidor personalizado, marcando la casilla de ASCII extendido, funcionará sin problema.


Esta funcionalidad no se activa para el servidor estándar por motivos de compatibilidad internacional.

Os recomendamos desde netexCloud que usen la configuración personalizada del servidor de correo.

Un Saludo

EN

Hello Ricardo,

We are pleased to inform you that this possibility already exists in netexCloud.

If we configure the custom server, checking the box for extended ASCII, it will work without problem.
 
This functionality is not activated for the standard server for international compatibility reasons.

We recommend you from netexCloud to use the custom configuration of the mail server.

Greetings

0
Started

Incluir el aviso de expiración del Welcome Mail en 24 horas

Ricardo Emanuel Devai 2 months ago updated by Francisco López (Team Leader) 2 months ago 1

Como sugerencia, ¿podemos incluir el aviso de que la contraseña tiene que ser cambiada en 24 horas? (Welcome Mail) Luego la gente no lo tiene claro y solicitan soporte al tema. Gracias! 

0
Excluded

Ability to create an external url as external app

Jasper Tebbens 2 months ago updated by Francisco López (Team Leader) 2 months ago 3

Hi,

At the moment it's only possible to create a external app which requires LTI settings.
We'd like to create a 'external app' that is just an external url. If we create a new external app with a fake customer key and shared secret to sites which don't support LTI it sometimes works and sometimes doesn't.

If we create an external app with a fake customer key and shared secret to sites who do support LTI, that sites automatically looks for an LTI configuration, but we don't want to use LTI for that specific site.

The ability to add an external app thats just an external url should help immensly.

Answer

EN

Hi,

Thank you for this proposal!

In fact, I am really happy to see this petition for new functionality because is something that we would like to start implementing during the following year. The needs that we want to solve is that our end-users have the ability to link any URL to create a shortcut or direct link seen as an application on NetexCloud dashboard.

Currently the functionality for "External apps" is only meant to include LTI-providers applications, and therefore, is not expected to support any URL as an input.

Regards,

Saray

/NetexCloud PO

ES

Hola,

¡Gracias por esta propuesta!

De hecho, estoy muy contenta de ver esta petición de nueva funcionalidad porque es algo que nos gustaría empezar a implementar durante el próximo año. La necesidad que queremos resolver es que nuestros usuarios finales tengan la capacidad de enlazar cualquier URL para crear un atajo o un enlace directo visto como una aplicación en el tablero de NetexCloud.

Actualmente, la funcionalidad para "Aplicaciones externas" sólo está pensada para incluir aplicaciones de proveedores de LTI y, por lo tanto, no se espera que admita ninguna URL como entrada.

Saludos,

Saray
/Responsable de Producto NetexCloud