User management forum

+4
Excluded

Welcome email links

Fátima García 9 months ago updated by Francisco López (Team Leader) 5 months ago 7

Hello, 

netexCloud welcome emails are a bit confusing at the moment for customers using learningCloud. The links to download the mobile app takes you to learningCloud mobile, but not learningCloud New Generation. 

I suggest adding an additional link to the second app. If it isn't possible, it will be better to have only the learningCloud New Generation link. If we are moving away from the LMS, I think it makes more sense.

Please, can you review?

Regards.

Fátima

Answer

EN

Hello Fátima and Richard, 

Support had a meeting today with netexCloud Product Owner and told us this improvement it's been taken in consideration long time ago (almost a year ago it was suggested by Video Arts). Unfortunately it's been part of our roadmap  backlog since them and won't be implemented during next year. 

We are sorry but we have to prioritize our limited resources depending on the impact.

The improvement is excluded.

Regards

ES

Hola Fátima y Richard, 

Soporte tuvo una reunión hoy con la encargada del producto netexCloud y nos dijo que esta mejora ha sido tomada en consideración hace mucho tiempo (hace casi un año fue sugerida por Video Arts). Por desgracia, ha sido parte de nuestra hoja de ruta desde entonces y no se implementará durante el próximo año.

Lo sentimos pero tenemos que priorizar nuestros limitados recursos dependiendo del impacto .
La mejora está excluida.
Saludos 

+3
Excluded

Prevent users who are generated by default on instances from being disabled and deleted

Samantha Vázquez Fustes (Escalation specialist) 9 months ago updated by Saray Renilla Lamas 5 months ago 2

Hello

We request that it be considered as an improvement proposal to prevent users who are generated by default on instances from being disabled and deleted, even if they are included in CSV imports. We refer to the testadmin and testuser users of the instances.

Thank you very much, a greeting.

Samantha Vazquez

Netex Support

Answer

ES

Hola Samantha

Esta propuesta de cambio o mejora es muy interesante. Si bien, desde producto se considera que sería al menos sólo necesario para el caso de la cuenta de soporte (que sería desde la cual se haría login-as). El resto de usuarios generados por defecto para permitir el alta y pruebas iniciales de la plataforma antes de pasársela al cliente no tendría porqué estar restringido o correspondería al cliente decidirlo.

Sin embargo, esta propuesta no puede ser ejecutada en el medio plazo. Nuestras prioridades están ya alineadas con otras mejoras solicitadas para el corto/medio plazo así cambios sustanciales de la aplicación y su arquitectura.

Gracias por esta propuesta! Esperamos poder retomarla o bien que sea sustituida por una funcionalidad de login-as.

Saludos,

/Saray

EN


Hi, Samantha.

This proposal for change or improvement is very interesting. Although, from product it is considered that it would be at least only necessary for the case of the support account (that would be from which would be made login-as). The rest of the users generated by default to allow the registration and initial testing of the platform before passing it to the customer would not have to be restricted or it would be up to the customer to decide.

However, this proposal cannot be executed in the medium term. Our priorities are already aligned with other improvements requested for the short/medium term so substantial changes to the application and its architecture.

Thank you for this proposal! We hope to take it up again or to replace it with a login-as feature.

Regards,

/Saray

+3
Excluded

[admin] login-as option

The Courseware Company (NL) 11 months ago updated by Francisco López (Team Leader) 10 months ago 2

Hi there,

We miss the option as admins to login as a different user, mostly the user that has troubles in the system.

Thanks,

Irma

Answer

EN

Hi Irma,

Our Product Owner was checking this requirement, and she explained to us this depends on our CAS to be compatible with login as. This compatibility is in our roadmap for Q4 2020 (it could be rescheduled) so will be rejected until this compatibility exists.

Sorry for any inconvenience.

Regards. 

ES

Hola Irma,
Nuestra Responsable de Producto estaba comprobando este requisito, y nos explicó que esto depende de que nuestro CAS sea compatible con el inicio de sesión. Esta compatibilidad está en nuestra hoja de ruta para el cuarto trimestre de 2020 (podría ser reprogramada), por lo que será rechazada hasta que exista esta compatibilidad.

Disculpe las molestias.

Saludos.

+2
Accepted

Real-time synchronization

The Courseware Company (NL) 11 months ago updated 6 months ago 15

I would like to add this improvement proposal: 

For excisting users placing them in a new group it works realtime, the trouble is with newly made user. This is really a big issue, because lots of users are in a face to face training when they are added in the environment, so they need the access right away.

Thanks!

Answer

EN

Dear customers and partners,


Today we have concluded a meeting with our products and everyone has accepted this improvement as an objective to achieve for next year's roadmap.

This is why it is accepted, they are already doing actions that will be notified in our newsletters and in the info of the releases of our products.

We sincerely regret the inconvenience caused, but we are working already on this goal.

As always, we appreciate all your cooperation in the process.

Kindly

Netex Support

ES

Estimados clientes y colaboradores,

Hoy hemos concluido una reunión con nuestros productos y todos han aceptado esta mejora como objetivo a conseguir para el roadmap del próximo año.

Es por esto que queda aceptada, en estos momentos ya se están realizando acciones que serán notificadas en nuestros boletines de noticias y en la info de la releases de nuestros productos.

Lamentamos sinceramente las molestias causadas, pero ya estamos "manos a la obra" para lograr este objetivo.

Como siempre, agradecemos toda su colaboración en el proceso.

Amablemente

Soporte de Netex

+1
Excluded

Hide apps of the homepage.

Alain Artola Yllescas 7 months ago updated by Francisco López (Team Leader) 6 months ago 2

Hi,

We would like to be able to hide apps of the home screen, for example, library and record so they are not visible to a user.


Regards

Answer

ES

Hola Alain, 

Ya recibimos respuesta de nuestro departamento de producto, nuestros compañeros informaron que la visibilidad de las aplicaciones que componen nuestras plataformas se realiza a nivel de cada módulo. Central dispone de todas estas y se configuran a nivel instancia, es decir, para todos los clientes:

A corto y medio plazo no está previsto que se pueda cambiar la visibilidad de estas aplicaciones de la plataforma, ni tampoco que central se pueda gestionar con mayor granularidad y por cliente o tenant.

Lamentamos que esto perjudique a tu desempeño con nuestros productos, pero por ahora (en el próximo año mínimo) no podemos afrontar este desarrollo, por eso ha sido rechazado. 

Agradecemos que nos compartas tus inquietudes y seguro que habrá más suerte la próxima vez.

Un Saludo

Soporte Netex.

EN

Hi, Alain,
We already received a response from our product department, our colleagues reported that the visibility of the applications that make up our platforms is done at the level of each module. Central has all of these and they are configured at the instance level, that is, for all customers:



In the short and medium term, it is not foreseen that the visibility of these platform applications can be changed, nor that central can be managed with greater granularity and by customer or tenant.

We regret that this will affect your performance with our products, but for now (in the next year at least) we cannot afford this development, so it has been rejected. 

We appreciate your feedback and I'm sure we'll have better luck next time.

Regards
Netex support.

0
Answered

Posibilidad de que el usuario no cambie su email

LUCIA 3 weeks ago updated 2 weeks ago 4

Hola,

Necesito saber si se puede capar que el usuario no cambie su email del que ha sido dado de alta.

He buscado en el manual y no encuentro nada de ello.

un saludo,

Answer

ES 

Hola Lucía, 

Lamentablemente desde producto nos informan que esa funcionalidad no existe ni está pensado implementarla. Pero hemos observado que disfrutas de los servicios de On-going y hemos agregado a la compañera Pilar a este hilo para que investigue y  os comente si ella puede ver una forma alternativa o algún proceso para atajar este problema. 

Te agradecemos tu duda, esperamos haberte sido de ayuda.

Saludos.
EN

Hello Lucia,
Unfortunately, the product informs us that this functionality does not exist and is not planned to be implemented. But we have observed that you have the On-going services and we have added the partner Pilar to this thread so that she can investigate and tell you if she can see an alternative way or some process to avoid this problem.

We thank you for your question, we hope we have been helpful.

Regards.

0
Excluded

Email address not being accepted

Videoarts 3 months ago updated by Francisco José Polo González (Escalation specialist) 2 months ago 3

Hi 
Some email domains are not allowed when creating a new user account (e,g, @xxx.group), can other domains other than .com .es etc be included in the domains allowed, please?.

Best Regards

Answer
EN

Hi

Netex follows RFC5321, which is an official Internet standard and does not allow the use of such e-mail domains. This means that "xxx@xxx.group" is an invalid email address, the last part of the email (.group) can only be 2 or 3 characters long.

NetexCloud following RFC5321 will validate the email address during the creation process. If the email does not conform to the rules / standard of RFC5321, it will not be allowed and therefore the user will not be created for that reason. This is necessary because we need this email to be correctly configured for the password entry.

Regards

ES

Hola

Netex sigue el RFC5321, que es un estándar oficial de Internet y no permite el uso de este tipo de dominios de correo electrónico. Esto significa que "xxx@xxx.group" es una dirección de correo electrónico inválida, la última parte del correo electrónico (.group) sólo puede tener 2 o 3 caracteres de longitud.

NetexCloud siguiendo el RFC5321 validará la dirección de correo electrónico durante el proceso de creación. Si el correo electrónico no se ajusta a las reglas / estándar del RFC5321, no será permitido y, por lo tanto, el usuario no será creado por esa razón. Esto es necesario debido a que necesitamos que este correo electrónico esté configurado correctamente para la entrada de la contraseña.

Saludos

0
Excluded

Block more than one user per set of login details

Kyle Havenga 4 months ago updated by Francisco López (Team Leader) 3 months ago 3

Hi there 

This is something that of immense value to us - especially since we are in the eCommerce space.

The user or company needs to purchase a license fee with us in order to gain access to our courses, and so ensuring that one set of login details is not shared between multiple users is important.

Is there a way to track this, or is it something you are looking at? 

Thanks.

Best Regards, 

0
Excluded

Request: User filter last login date

The Courseware Company (NL) 4 months ago updated by Francisco López (Team Leader) 3 weeks ago 2

Hi 

In other to to clean up the list of users, we would like to have a filter to see who has never logged in before.

Best Regards.

Answer


EN

Hello Courseware,

After many meetings and discussions, this improvement has been excluded because our product manager does not see it as having sufficient priority over other more urgent actions in the platform.

Regards

ES

Hola Courseware,

Tras muchas reuniones y deliberaciones se ha excluido esta mejora porque nuestra responsable de producto no observa que tenga suficiente prioridad sobre otras acciones más urgentes en la plataforma.

Saludos

0
Answered

Import Group admininistrators

Videoarts 4 months ago updated by Ntx Support (Customer support agent) 4 months ago 2

Afternoon Guys,

Hope you are all well.

I'm after some advice please.

I have a task to setup 159 groups and each group is to have two group administrators. I've been looking at the various bulk imports and I can see i am able to import the groups and import the list of users into each of those groups. My questions are...

1.How can I import a list of users with the role of group administrator? I've tried this with the user import with having the value "Group administrator" in the learning cloud column but when the CSV is validated i'm told that Group administrator isn't a valid value?

2.Can I import the group administrators against each group?

Best regards

Will

Answer

EN


Hi Will,

For the first question, the value for the role of group administrator in the csv is "groupadmin"

For the second question, there are two ways to asign group admins: web services or the interface

Best Regards,

ES


Hola Will,

Para la primera pregunta, el valor para el rol de administrador de grupo en el csv es "groupadmin"

Para la segunda pregunta, hay dos formas de asignar el administrador de un grupo, bien mediante el uso de web services o con la interfaz.

Un saludo,